Rental Terms & Conditions – Luxury Chauffeur Ride

✅ Included in Your Rental
When you rent a vehicle from Luxury Chauffeur Ride, the following are included at no additional cost:

  • Collision Damage Waiver (CDW)
  • Theft Protection (TP)
  • Third Party Liability (TPL)
  • Personal Accident Insurance
  • 24/7 Roadside Assistance
  • Local Taxes & VAT
  • Unlimited Mileage (for rentals 1–29 days)
  • Monthly rentals: 5,000 km/month; AED 1/km thereafter
  • Free Booking Modification (up to 24 hours before scheduled pick-up)

💳 Payable at Pick-Up
The following charges are not included in the rental rate and must be settled upon arrival:

  • Airport Surcharge: Applies as per actual terminal parking fees
  • Traffic Fines, Salik/DARB tolls, Parking Fees: Responsibility of the renter

👤 Driver Eligibility

  • Minimum Age to Rent: 23 years
  • Young Driver Policy (23–24 years):
  • Allowed to rent Small, Economy, and Compact cars only
  • Young Driver Fee: AED 50/day (maximum AED 1,000/month)
  • Security Deposit: AED 2,500
  • Not eligible for Super CDW, AED 2,500 insurance excess, 25% of the repair cost

License Requirements:

  • Must be valid for at least 1 year
  • GCC Residents: GCC license accepted with matching GCC passport
  • Accepted without IDP: USA, UK, EU, Australia, Japan, Canada, Turkey & others
  • Others: National license + International Driving Permit (IDP)
  • China: Requires an official approved translation of the license

Required at Pick-Up:

  • Valid Passport
  • Driver’s License
  • Credit Card (main driver’s name) or Debit Card
  • Booking Confirmation

💰 Security Deposit Options

  • Standard Rental (25+): AED 1,500 (Held for 21 working days after return — AED 2,000 excess applies)
  • Young Drivers (23–24): AED 2,000 (Held for 21 working days after return — AED 2,500 excess applies)
  • Deposit-Free Rental: AED 0 (Available at booking for an additional fee; AED 2,000 excess applies)

Note: All tolls, fines, or unpaid charges will be deducted from the deposit or charged to your card.

🛡️ Insurance Coverage

  • Collision Damage Waiver (CDW): Covers vehicle damage. Excess: AED 2,000
  • Theft Protection (TP): Covers vehicle theft. No deductible
  • Third Party Liability (TPL): Bodily Injury: Up to AED 200,000; Property Damage: Up to AED 2,000,000
  • Personal Accident Insurance: Covers medical costs for driver/passengers (up to AED 200,000)

➕ Optional Extras

  • Baby Seat (0–1 year): AED 25/day, AED 220 full rental
  • Child Seat (2–4 years): AED 20/day, AED 200 full rental
  • Booster Seat (4–10 years): AED 15/day, AED 150 full rental
  • Windscreen & Tire Coverage: AED 15/day, AED 200/month
  • Super CDW (25+): Zero excess unless terms violated (ask at desk)
  • Lost/Damaged Child Seat Fee: AED 500
  • Lost/Damaged Key Fee: AED 1,500

⛽ Fuel Policy

  • Same-to-Same: Return with same fuel level as received
  • Missing Fuel: Charged at market rates
  • No refund for unused fuel

🚨 Damage & Accident Policy

  • Police Report required for all incidents
  • Your liability: Up to AED 2,500 or 25% of repair cost
  • 100% liability if police report not filed
  • Contact Luxury Chauffeur Ride and Dubai Police (901) immediately

🧾 Additional Charges

  • One-Way Drop-Off Fee: AED 50
  • Booking Changes (<24h notice): AED 100
  • Valet Cleaning Fee (excessively dirty car): AED 600
  • Exterior Dirt Only: AED 150
  • Traffic Fines: Must be paid within 48 hours
  • Toll Charges (SALIK/DARB): Actual rate + AED 2 admin/crossing
  • Late Return: 2-hour grace period, then daily rate applies

📅 Rental & Return Policy

  • Rentals calculated on a 24-hour basis
  • Reservations held for 60 minutes
  • Late Return: Charges apply after 2-hour grace
  • Vehicle must be returned clean, smoke-free, and in good condition
  • If the specific car model booked is unavailable, a comparable or upgraded category will be provided at no extra cost

🛠️ Breakdown Assistance

  • Contact Luxury Chauffeur Ride immediately
  • Do not attempt self-repair
  • A replacement vehicle will be arranged if needed

💳 Payment Policy

  • Accepted Cards: Visa, MasterCard, AmEx, JCB, UnionPay, Diners Club
  • Virtual Payments: Apple Pay, Samsung Pay, Google Pay
  • Not Accepted: Third-party or non-matching cards
  • Cash Deposits: Accepted, refunded in 21 business days
  • Invoices provided upon request

🚗 Mileage Policy

  • Daily Rentals (1–29 days): Unlimited mileage
  • Monthly Rentals (30+ days): 5,000 km/month
  • Extra KM: AED 1/km

📌 Important Reminder

  • Always obtain a police report in case of damage or accidents.
  • Ensure all tolls and fines are paid promptly.

📞 For Support

Phone/WhatsApp: +971 55 348 6284
Email: info@luxurychauffeurride.com